Shipping and Returns


Shipping

All products ship registered via Singapore Post. Upon customs release, they will be delivered to you by your country's post (USPS in the US, Royal Mail in the UK, etc). Reference the list below for approximate shipping times to your location post dispatch.

Estimated Delivery Time* for major cities in working days:

  • Australia (Sydney, Melbourne, Perth) Brunei: 4-6
  • Canada (Vancouver): 6-9
  • China, People's Republic of (Beijing, Guangzhou, Shanghai): 6-8
  • Darussalam (Bandar Seri Begawan): 4-6
  • France (Paris): 5-7
  • Germany (Frankfurt): 5-7
  • Hong Kong: 3-5
  • India (Chennai, Mumbai, Kokata): 5-8
  • Indonesia (Jakarta, Batam): 5-8
  • Italy (Rome): 7-9
  • Japan (Tokyo, Osaka): 3-5
  • Malaysia** (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu): 4-6
  • Netherlands (Amsterdam): 4-6
  • New Zealand (Auckland): 4-6
  • Philippines (Manila): 6-8
  • South Africa (Johannesburg): 5-7
  • Sweden (Stockholm): 4-6
  • Switzerland (Zurich): 4-6
  • Taiwan (Taipei): 4-6
  • Thailand (Bangkok): 4-6
  • United Arab Emirates (Dubai): 5-8
  • United Kingdom (London): 4-6
  • United States of America (San Francisco, New York, Honolulu): 6-8
  • Vietnam (Ho Chi Minh): 5-8
  • Other Destinations in Asia and Territories in the Pacific: 5-10
  • Other Destinations in the Middle East, Africa, Europe and America: 6-12

Notes:

* Delivery times are only estimates and may/may not be the actual delivery standard experienced. 

* Estimated delivery time applies only to the major cities/office of mail exchange. Please allow more time for destinations beyond that. 

* Shipments are subject to customs inspection and clearance. Estimated delivery times may not reflect time required to go through your country's process. We provide all information required for a smooth clearance process and usually experience no delay.

* Any delay at the destination countries is beyond the control of our shipment provider (Singapore Post). We recommend trying 17track.net to track your package. This is a free website that tracks parcels handled by most shipping providers. If it has been "delivered to your destination post," your package could still be in customs. Contact your local mail provider for more detailed information.

** By truck to KL.

Information here courtesy of and credit to Singapore Post.

Return Policy

We have a no-questions-asked cancellation and return policy. If for whatever reason you change your mind prior to shipment, or are unsatisfied with your product upon receipt, return it for a full refund. Refunds must be requested, at most, 45 days after purchase, barring any obvious defect in lasting quality. 

Please contact us if you need to perform a cancellation, return or exchange.